Alex Paul
Advisory Solution Consultant at ServiceNow, working on the Autonomous IT portfolio. I work in presales and build custom AI solutions on top of large-scale enterprise platforms — pairing deep technical detail with executive-level storytelling.
Senior solution consultant and architect with 14+ years in enterprise software — spanning IT Asset Management, technology consulting, and applied AI.
Equally at home in audit, compliance, and platform-migration programs, and driven by turning complex technology into measurable business outcomes. I extend more than a decade of enterprise delivery into production-minded AI — bridging model capability and enterprise constraint: data, security, adoption.
history
Advisory Solution Consultant
ServiceNow- 01Part of the presales team for the Autonomous IT portfolio, partnering closely with sales and product management as a technical authority in customer engagements.
- 02Translate complex platform and AI capabilities into clear business value for technical teams and executive stakeholders alike.
- 03Design and build custom AI solutions, extending 12+ years of enterprise delivery into applied, production-minded AI.
Principal Consultant
SoftwareONE- 01Owned design, governance, and day-to-day delivery of flagship consulting projects.
- 02Created measurable benefits for clients and equipped teams with durable tools for growth.
Senior Technical SLM Consultant
SoftwareONE- 01Delivered presales, adoption, operations, and continuous improvement across engagements.
- 02Drove development and adoption of Hardware Asset Management.
- 03Helped devise a new business model and the steps to support it.
Technical SAM Consultant
SoftwareONE- 01Implemented Software Asset Management programs and communicated complex information to clients clearly.
- 02Conducted data analysis to diagnose and frame problems, then found the most suitable solutions.
Consultant
Raynet- 01Developed and led Software Portfolio Analysis projects.
- 02Formulated and adjusted delivery plans as client needs evolved.
IT-Specialist
K&J IT Services- 01Core contributor to a startup's foundational growth in sales, migrations, and end-to-end IT solutions.
- 02Business development and sales of hardware and software.
and builds
Custom AI Solution Development
Transformer-based and large language models that automate and augment ITAM, presales, and delivery workflows — bridging model capability with data, security, and adoption constraints.
Platform Migration Leadership
Led a large-scale platform migration end to end — architecture, data migration, process redesign, and user adoption — coordinating technical and business stakeholders.
ServiceNow ITAM & ITOM Discovery
Presales, architecture, planning, and adoption; ITAM deployments and process definition to ensure correct, value-driving usage.
Flexera ITAM / FNMS Implementation
Architecture and presales; adaptation and deployment of inventory methods, optimization, data processing, and reporting across all technical aspects.
ITAM Program & Service Development
Compliance, information security, software portfolio, and risk management; contributed to data-center compliance and risk mitigation.
Team Building & Knowledge Sharing
Led team-building and knowledge-sharing initiatives, established a culture of continuous learning, and interviewed talent during hiring.
pays back
Enterprises rarely lack models. They lack the asset, contract, and entitlement data those models need — and the process to act on the output.
Entitlement & license intelligence
Language models read contracts, product-use rights, and vendor terms, then reconcile them against discovered installs — turning weeks of manual entitlement work into a reviewable draft position.
Audit & compliance exposure
Surface the handful of publishers, contracts, and data-quality gaps that actually drive audit risk, with the evidence trail attached — so remediation is prioritised by exposure, not by alphabet.
Asset data normalisation
Messy CMDB, discovery, and procurement records mapped to a clean catalogue. Normalised data is the precondition for every downstream automation — and the step most programmes skip.
Presales & delivery acceleration
Solution drafts, demo data, and value narratives generated from the customer's own environment — shortening the path from discovery call to a defensible business case.
Autonomous IT workflows
Agentic patterns wired into platform workflows, with human approval where the decision has cost or contractual weight — automation that operations teams are willing to trust.
range
& education
Let's talk about
your ITAM or AI value.
Independent advice on ITAM, ServiceNow architecture, and applied AI — from discovery through adoption.